Mr Copy Faq's
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Faq's

Why does the file upload not work ?

Maybe your file does not meet the minimum requirements or the server is disrupted. Please try to upload the file later; if it still does not work pls contact your support.

Where is my order ?

Click on the div my account, chose order tracking and you will be advised of the current status of your order and the expected shipment date.

How can I delete my account ?

To delete your account please go to the contact div and choose "Delete account" from the dropdown.

How can I customize templates ?

In the group canvas you have the option to view a short demonstration video on customization or alternatively you can download and save this video to your left under downloads.

How can I view my previous designs / orders ?

In the div my account you can view all previous designs you saved as well as a list of previous orders. You can easily reuse and modify the designs or replace your orders with same or altered quantities.

How can I contact customer service ?

Pls refer to the div contact in order to find the contact details for the customer service.

How can I change my order ?

Once you have submitted your order you will not be able to cancel it online. Pls immediately contact support for assistance for them to accept cancellation.

Do you want to customise template or create your own design online ?
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